Shipping & Returns
Shipping & Lead Times
We currently only ship to the contiguous United States. This includes all states except Alaska and Hawaii. Orders ship Monday through Friday via UPS or FedEx Ground. If you are unable to receive UPS packages at your location please let us know prior to placing an order. If a package is undeliverable and returned to us for any reason, the customer is responsible for all address correction charges incurred.
Packages will arrive with no advance call and do not require signature for delivery. Tracking numbers will be emailed within 24 hours of shipment. Due to size and weight some items may require shipment via LTL Freight—these items are clearly marked on the product page and one of our representatives will reach out to confirm shipping details. Please notify us within 14 days of delivery if your items are damaged, missing, or you received incorrect items.
Please note: Due to production and material delays lead times may be longer than usual. Our current lead time is 7 - 10 business days to ship from our facility. Items can take 1 - 5 business days in transit via UPS or FedEx. Some items have extended lead times such as, but not limited to: LED Flashing Signs, and Roll-Up Signs & Stands. Items with extended lead times are marked on the product page. Rush processing and expedited shipping are currently unavailable. We thank you for your understanding.
Returns
All return requests must be initiated within 14 days of delivery and must receive approval before any product is returned. Approved items must be shipped back within 30 days of delivery.*
*Note: If a return is sent without approval or outside the return window, you may choose to either cover the shipping costs to have the item sent back to you, or opt not to receive a refund or the returned item.
What items are eligible for return?
The following items are not eligible for return: (unless items received damaged or defective)
1.) Customized Products (ex: signs with custom text)
2.) All LED Solar or AC Powered Flashing Signs
3.) Post Pounders, Drivers, Pullers, and SNAP'n Safe Products
4.) Shur-Flex Surface Mount & Driveable Posts
If you wish to return a product that is not specified in the ineligible items above, your order may qualify for return or exchange. All shipping costs are non-refundable. Returnable items may be subject to a 25% restocking fee (excludes damaged or defective items).
How do I return an item?
If you would like to return one or more items on your order please fill out the form below. Some items on our site may not be available for return (see response above for list). If your items qualify for return please note they may be subject to a 25% restocking fee. Original shipping costs and return shipping costs are non-refundable.
Once your return request is accepted our customer service department will reach out to you with instructions. Merchandise must be received in new and unused condition and will be subject to inspection upon return. Items returned without prior authorization from our customer service department will be rejected.
What if my item was damaged or incorrect?
In the event that your order is damaged during shipment, is missing an item, or contains an incorrect product, we are happy to assist you with a replacement at no cost or a full refund to the original method of payment.
To initiate a claim, please submit the form below and our customer service department will provide instructions. Please note the following:
- Claims for damaged or incorrect items must be initiated within 14 days of receipt of the product.
- We may require the return of damaged or incorrect items via prepaid UPS shipping label that we provide.
